Delivery and payment
Delivery, payment, documentation, warranty, and acceptance conditions are agreed for each request. They depend on the equipment, quantity, source, destination, contract, procurement procedure, and included services.
Delivery conditions
The route and delivery method are selected after the equipment and destination are known.
Destination
Cargo dimensions and weight
Equipment sensitivity
Source country
Quantity
Timing expectations
Required documentation
Installation requirements
Payment conditions
There is no single payment model for every transaction.
Method and currency
Agreed in the commercial proposal and contract.
Schedule and required advance
Depend on the transaction structure and confirmed scope.
Procurement requirements
Public and other procurement-specific conditions are considered separately.
Accounting documents
The package depends on the transaction structure.
Geography and logistics
SunRun works with supply activity involving Belarus, Russia, and China, but availability and route are confirmed for every request. Cross-border conditions depend on the product and destination; final terms are included in the commercial proposal or contract.
Documentation
The final package depends on the product category, origin, contract, procurement requirements, and included services.
Commercial documents
Delivery documents
Warranty documents
Conformity or manufacturer documents
When applicable and available.
Installation or handover documents
When those services are included in scope.
Not every document category is available for every product. Required documents should be stated in the request and confirmed before agreement.
Warranty and support
Warranty and service conditions are product- and scope-specific.
Equipment and manufacturer conditions
Duration and procedure confirmed before agreement
Local service availability verified separately
Installation or configuration support by agreed scope
Acceptance and claims
Final acceptance and claim procedures are defined by the contract and applicable transaction terms.
This section requires business and legal review before the production content freeze.
Visible damage and quantity discrepancies
Document them during acceptance where possible.
Technical issues
Handled according to the agreed warranty procedure.
Installation and handover
Included only when agreed in the scope.
Commercial process
Timing and individual steps depend on the request and agreed scope.
- 01
Receive requirements
- 02
Confirm configuration and quantity
- 03
Clarify destination and timing expectations
- 04
Confirm documents and service scope
- 05
Agree commercial and payment terms
- 06
Supply the agreed equipment
- 07
Complete acceptance or handover where included
Conditions are confirmed per request
No delivery route, price, payment schedule, document set, warranty period, or support scope is universal. The confirmed conditions are recorded in the commercial proposal or contract.
Start with your requirements
Send the equipment or solution requirements so delivery, documents, services, and commercial conditions can be qualified together.