IP telephony
We select IP phones, gateways, headsets, and server components with regard to the telephony platform, codecs, PoE, network infrastructure, and management requirements.
Main subcategories
IP phones
Telephony gateways
Headsets and accessories
Server components
Consoles and expansion modules
Customer tasks
- 1Organize business calling
- 2Connect branch offices
- 3Refresh the phone fleet
- 4Provide resilience
Typical usage scenarios
- Offices
- Contact centers
- Branch networks
- Reception and service desks
Non-standard telephony scenarios
We can consider analogue lines, door-entry systems, attendant consoles, remote sites, and migration from an existing PBX. Compatibility is confirmed after platform and protocol review.
Telephony from a specification
We capture user and line counts, platform, protocols, codecs, PoE, network segmentation, resilience, and administration requirements.
- 1Receive requirements
- 2Check mandatory characteristics
- 3Clarify ambiguous requirements
- 4Select suitable options
- 5Check compatibility
- 6Agree scope and conditions
Discuss voice communications
Specify the user count, connection model, current platform, and resilience requirements.
Related services
- Current telephony review
- Protocol and codec review
- Numbering-plan preparation
- Configuration and validation